Who we are

 

 

Introduction

Established since 1990, Auto Hail is a BBBEE owned and managed with an experienced team that is driven by passion for the motor repair industry. We have built a reputation for world class quality and craftsmanship whilst building trusted relationships with most Insurance companies.

We are proud to be associated with the following Insurance Companies throughout South Africa:

Mutual & Federal
Compendium
Bidvest
Mutual & Ferderal
Renasa
Quicksure
Guard Risk
New National
AIG
Brolink
Regent

Hollard Insurance Company
AA Insurance
Alexander Forbes
ABSA Insurance
Santam
Zurich
Abelard Underwriting Agencies
Bay Union
Compass
Myway
Standard Bank Fleet

Mutual & Federal
Compendium
Bidvest
Mutual & Ferderal
Renasa
Quicksure
Guard Risk
New National
AIG
Brolink
Regent
Hollard Insurance Company
AA Insurance
Alexander Forbes
ABSA Insurance
Santam
Zurich
Abelard Underwriting Agencies
Bay Union
Compass
Myway
Standard Bank Fleet

AUTOMOTIVE REPAIR INGENUITY

Our Staff

We have a great staff complement. Our staff consists of OEM factory trained staff, highly skilled panelbeaters, spraypainters, strippers and assemblers, mechanics, bodyshop workers and polishers. We are recognised by CRA as a training shop for any apprentices, whilst we regularly send our workers on training programmes to keep them updated on new techniques, machinery and product launches. We believe that our biggest asset is our staff and the workmanship they bring collectively to the company since its inception.

Our Qualifications

Auto Hail is a member of both RMI (Retail Motor Industry Organisation) and CRA (Collision Repair Association). Through structured planning, skilled labour and a moral code of ethics we have achieved the grading
of MSR (Major Structural Repairer)which is the highest grading possible.

We maintain our standard through ongoing training and upgrading of high end facilities and machinery. Our workshop carries a high standard
of cleanliness and respect towards clients and staff alike.

The safety of staff and vehicles are put first and under no circumstances are vehicles left unattended. Our workshop is managed at the highest level of professionalism and efficiency. We offer each client our best attention at all times.

Our Qualifications

Auto Hail is a member of both RMI (Retail Motor Industry Organisation) and CRA (Collision Repair Association). Through structured planning, skilled labour and a moral code of ethics we have achieved the grading
of MSR (Major Structural Repairer)which is the highest grading possible.

We maintain our standard through ongoing training and upgrading of high end facilities and machinery. Our workshop carries a high standard
of cleanliness and respect towards clients and staff alike.

The safety of staff and vehicles are put first and under no circumstances are vehicles left unattended. Our workshop is managed at the highest level of professionalism and efficiency. We offer each client our best attention at all times.

Code of Ethics

As a company run and managed by a code of ethics we guarantee:

• To ensure that all quotations are accurate and comprehensive.
• That all commissions or any other inducement to an Insurance Company Representative is forbidden.
• No client’s excess will be absorbed.
• To carry out repairs to the standards required by CRA & CRC without compromising quality.
• To remain fully responsible for any work subcontracted, excludingwork subcontracted by the client or their representative.
• Not to undertake any repair that falls outside of the scope of theCRA grading attained by the business.

Code of Ethics

As a company run and managed by a code of ethics we guarantee:

• To ensure that all quotations are accurate and comprehensive.
• That all commissions or any other inducement to an Insurance Company Representative is forbidden.
• No client’s excess will be absorbed.
• To carry out repairs to the standards required by CRA & CRC without compromising quality.
• To remain fully responsible for any work subcontracted, excludingwork subcontracted by the client or their representative.
• Not to undertake any repair that falls outside of the scope of theCRA grading attained by the business.

Our Integrity

Auto Hail workmanship covers Guarantees & Warrantys as specified by manufacturers. We recognise that we operate in a difficult industry that does not have the best reputation. Therefore integrity and a good name has been the key to our steady growth over the years. We are a BEE accredited company who provides funds for social upliftment, our staff and also community projects. As members of the RMI we pledge to:

• Provide our products and service at a fair and reasonable price.
• Honour both the letter and the spirit of any warranty accompanying the sale of these products and services

Our Methods

We pride ourselves on building relationships. We are enthusiastic about our work and believe in what we do. Business is not only about computers, machinery and paper work. It is about people and building relationships that last and account for something. Although we pride ourselves on producing the highest quality work, we are well aware that this would be for nought were it not for the clients we service daily. Building relationships through customer satisfaction is of the utmost importance to us a business.

Our Equipment